COVID-19 Updates

3/30/2020

We wish you all health and safety during this extraordinarily difficult time. As we continue to adapt to this evolving crisis, starting this week, limited Nebula staff will be onsite, Monday – Friday, 10-12. Member access remains unaffected.

Here’s what you need to know: 

  • Outside of our onsite hours, we’ll be working from home this week. We’re still available via email or Slack, M-F, 9-4. We’re focusing our energy on developing new resources and finding solutions for those in our community and neighborhood that are struggling right now.
  • We are still accepting and processing your mail + packages. We have arranged a new delivery system with our delivery partners to deliver your items safely and securely inside the Nebula building.
  • If you need to pick up a package, stop by the front desk, M-F, 10-12. If you prefer a no-contact package pick up or need to pick up a package after hours, send an email to info@nebulastl.com, and we’ll place your package in our new package closet for you to pick up safely and securely at your convenience. The new package closet is in the 1F Lobby next to the upstairs staircase. For access, scan your keycard at the package closet door.
  • As critical as the situation might look, you are not alone. You have a support system through your Nebula community. Hop on Slack to connect to other Nebula members and us. Still not on Slack? Respond to this email to get setup!

In case you missed it last time:

  • Bookmark our COVID-19 Updates page on our website. This page is your go-to for all COVID-19 and Nebula related developments and safety measures in one place.
  • The Basement, Desk Room, 2F Lobby, and Big Room doors are all locked 24/7 instead of just after hours. Your access will remain unaffected. Remember to keep your keycard on you while in the building.
  • For members that want to ensure maximum social distancing while still having access to our speedy internet, we created a WIFI network for our parking lot so you can connect from inside your car. Connect to the “NEBULA Parking Lot” network and type in wabi-sabi for the password.

We’re here to support you. 

We’ll continue to keep you informed as we navigate through this unprecedented time. We are committed to supporting independent businesses, creatives, freelancers, and others who are affected by the global COVID-19 crisis. After all, we’re a small, independent business, and we’re concerned for the wellbeing of our members and neighbors. If you have concerns, questions, or requests, please reach out to our team, and we’ll work to find a solution together.


3/23/2020

Due to St. Louis’ stay-at-home order, effective tomorrow, 03/24/2020, Nebula will have limited staffing onsite Monday – Friday. Members’ access will remain unaffected. Along with the preventative + safety measures put in place over the last few weeks, here’s what you need to know:

  • As a CMRA, Nebula is an essential business under St. Louis City’s stay-at-home order. We are still accepting and processing mail + packages. To ensure the safety of our team, one Nebula staff member will be onsite M-F, 10 am – 2 pm at the front desk to accept and log mail + deliveries. If you need to pick up a package, please stop by M-F, 10 am – 2 pm. If you can’t make it during this time, reach out to Nebula staff.
  • If no one is at the desk M-F, 10 am – 2 pm, press the red Nebula button, and we’ll be right with you. Most of the team will be working from home and will still be available via Slack or email, M-F, 9 am-4 pm. If you aren’t on Slack yet or would like a tutorial, reply to this email.
  • The Basement, Desk Room, 2F Lobby, and Big Room doors are all locked 24/7 instead of just after hours. Your access will remain unaffected. Remember to keep your keycard on you while you’re in the building, so you’re not locked out.
  • For members that want to ensure maximum social distancing while still having access to our speedy internet, we created a WIFI network for our parking lot so you can connect from inside your car. Connect to the “NEBULA Parking Lot” network and type in wabi-sabi for the password.
  • A few new Slack channels #covid19 and #feelgood are now live. This week we’re focusing on how to connect our community virtually and support one another from afar. Have an idea? Let us know! Still not on Slack? Reply to this email to get connected.

If you missed the last update, here are a few reminders:

  • We’ve created a COVID-19 Updates page on Nebula’s website where you can stay in the know on all COVID-19 and Nebula related developments and safety measures.
  • We’re asking members to utilize our cleaning stations throughout the shared spaces, meeting rooms, and call rooms to wipe down your workspace before + after use. These stations include tissues, disinfecting wipes, and hand sanitizer. We ask that you do not move or take these community supplies, so they are available for everyone.
  • If you’re able, check out how you can support Cherokee Street’s small businesses on the Cherokee Street CID’s website.

If you’re struggling, have any questions or concerns, please do not hesitate to reach out to Nebula staff. As this pandemic evolves, we promise to continue to adapt and keep you informed. We appreciate your support through this and know that together, we’ll make it to the other side.


3/17/2020

Like many of you, our attention is on COVID-19. Our number one priority is the health and wellbeing of our members, guests, and staff. In an effort to flatten the curve, effective today, 03/17/2020, Nebula will have limited staffing onsite, M-F, 9 am-4 pm. Members’ access will remain unaffected, and we are committed to supporting you and your organizations during this time. Along with the preventative measures put in place last week, we are implementing the following additional measures.

  • We’ve created a COVID-19 Updates page on Nebula’s website where you can stay in the know on all COVID-19 and Nebula related developments and safety measures.
  • To ensure the safety of our team, one Nebula staff member will be onsite M-F, 9 am-4 pm at the front desk. If no one is at the desk during these times, press the red Nebula button, and we’ll be right with you. Most of the team will be working from home and will still be available via Slack or email, M-F, 9 am-4 pm. If you aren’t on Slack yet or would like a tutorial, reply to this email.
  • We’ve rearranged common area furniture to encourage social distancing in the shared workspaces.
  • We’ve switched out shared glasses, dishware, and silverware in the shared kitchen to single-use paper and plastic products.
  • We are continuing to disinfect and clean high-traffic surfaces in the shared workspaces multiple times throughout the day.
  • We are increasing signage in the space to share pertinent health information and safety reminders related to COVID-19.
  • We are postponing all events until further notice. We are currently working on a few virtual community-building and service opportunities. Keep your eyes on Slack for more updates on this!
  • The Nebula team is committed to ensuring a safe and clean work environment. We are wearing gloves to process your mail and packages and washing our hands (20 seconds!) multiple times during shifts.
  • Cleaning stations are still available throughout the shared spaces, meeting rooms, and call rooms. These stations include tissues, disinfecting wipes, and hand sanitizer. Please use these supplies to wipe down surfaces after use. We ask that you do not move or take these community supplies, so they are available for everyone.
  • We are continually monitoring the situation, both locally and nationally. We will continue to prepare for all possible scenarios and hope for the best outcome.

As a Nebula member, you may be asking, “How can I help?” If you are a member, the primary way you can help is by keeping your membership active during this time. As you know, we are a small, locally-owned business. For the past ten years, we have been dedicated to providing the best possible experience for our community. We are also asking that as community members, you help us with these protective measures. These measures are directly from the CDC’s recommendations to help minimize risk.

  • If you’re feeling unwell in any capacity or displaying symptoms such as cough, fever, or shortness of breath, please stay home and seek medical treatment. The Missouri Department of Health and Senior Services has activated a statewide, 24/7 hotline at (877) 435-8411. Or, on the Illinois side, you can call (800) 889-3931.
  • If you or someone you have been in contact with is diagnosed with COVID-19, stay home until health authorities have cleared you. Let Alexis or Sara know immediately so we can take the proper steps to notify the community, work with local health authorities, and prepare the facility accordingly.
    • Alexis Hitt, alexis@nebulastl.com
    • Sara Feagans, sara@nebulastl.com
  • Use the disinfecting wipes at the cleaning stations to wipe down your workspace before and after use.
  • While we love when members share food with our community, please do not put leftover or shared food out in the shared spaces at this time.
  • Wash your hands often with soap and water for at least 20 seconds. If handwashing is unavailable, use hand sanitizer.
  • Keep your hands away from your face. Cough into your elbow or tissue and immediately throw the tissue away. Limit handshakes and close contact with others and adhere to the CDC’s guidance on preventing the spread of the virus.
  • Stay up to date on the latest St. Louis news surrounding the virus on the St. Louis Post Dispatch and St. Louis Public Radio.
  • Check out the list below of Cherokee Street restaurants offering delivery or take out during this time. If you’re able, consider supporting them in any way you can.

If you have any questions or concerns, please do not hesitate to ask Nebula staff. While this global emergency is continually evolving, we will continue to provide you with updates and adjust our response accordingly. Please continue to take care of yourself during this uncertain time. Together, we will get through this.


3/11/2020

As a Nebula member, you’re a part of our family, and your wellbeing and safety are important to us!

Like many of you, our attention is on COVID-19. Our number one priority is the health and wellbeing of our members, guests, and staff. We are closely monitoring the situation with guidance from the Centers for Disease Control and Prevention to determine next steps and will communicate information to you as quickly as possible.

While details about COVID-19 are still developing, here are the steps Nebula is currently taking to protect our community.

  • We are increasing our daily disinfecting and cleaning of high-traffic surfaces in the shared workspaces.
  • We’ve set up cleaning stations throughout the shared spaces, meeting rooms, and call rooms. These stations include disinfecting wipes and hand sanitizer. Please use these supplies to wipe down surfaces after use. We ask you do not take these community supplies home, so they are available for everyone.
  • We are continually monitoring the situation, both locally and nationally. We will continue to prepare for all possible scenarios and hope for the best outcome.

We are also asking that you, as community members help us with these protective measures. These measures are directly from the CDC’s recommendations to help minimize risk.

  • If you’re feeling unwell in any capacity, please take care of yourself, stay home, and seek medical treatment.
  • If you or someone you have been in contact with is diagnosed with COVID-19, stay home until health authorities have cleared you. Let Alexis or Sara know immediately so we can take the proper steps to notify the community, work with local health authorities, and prepare the facility accordingly.
  • While we love when members share food with our community, please do not put leftover or shared food out in the shared spaces at this time.
  • Wash your hands often with soap and water for at least 20 seconds. If handwashing is unavailable, use hand sanitizer.
  • Keep your hands away from your face. Limit handshakes and close contact with others and adhere to the CDC’s guidance on preventing the spread of the virus.
  • Stay up to date on the latest St. Louis news surrounding the virus on the St. Louis Post Dispatch. As part of their coverage, they’re giving full access to COVID-19-related coverage to all readers, along with a free daily email newsletter.

If you have any questions or concerns, please do not hesitate to ask Nebula staff. We care deeply about all our members, their families, and our community. These precautions are designed to keep us all safe and as healthy as possible.