Are you someone who is passionate about helping people–no task too small or too large? Do you feel in your comfort zone embracing the unexpected? Do you love collaborating to make good ideas great? If so, you may be a perfect fit for the Associate Community Manager role at Nebula.

ABOUT THE ROLE

We’re looking for a hospitality-oriented self-starter capable of independently managing a complex space. This person will be well-versed in business operations, community-building, and space management. The Associate Community Manager is one half of the on-the-ground team responsible for making Nebula a great place to work and a great place to work.

RESPONSIBILITIES

In collaboration with the Senior Community Manager, you will…

  • Promptly and knowledgeably respond to membership inquiries by phone and email
  • Schedule and conduct space tours, answer prospective member questions, sign up new members, coordinate lease renewals, and conduct member onboarding & exit procedures
  • Create content for internal marketing materials, including email newsletters, blog/news posts, general announcements, etc.; track efforts & adjust course as needed
  • Market Nebula’s facilities across social media, Google, etc.
  • Receive, organize, and digitize receipts, bills, and other documents
  • Ensure timely collection of rent payments, pay bills, and manage financial data entry in QuickBooks Online
  • Answer and direct incoming calls, correspondence, members, and visitors/guests when on site
  • Receive, sort, and distribute packages to members and virtual office members
  • Conduct recurring processes & procedures, including making coffee, replenishing supplies, vending, removing trash, opening and closing procedures, and ensuring the utmost level of cleanliness in Nebula’s systems and spaces
  • Report, coordinate, and follow-up on maintenance requests and space needs
  • Treat concerns with care and deliver superior customer service on a daily basis
  • Ensure a high quality and level of member engagement
  • Develop and attend member programming, facilitate member appreciation, and ensure a high quality and level of member engagement
REQUIREMENTS
  • Minimum of 2-3 years work experience in sales, hospitality, customer service, or business operations
  • A strong sense of civic pride and desire to improve the City of St. Louis
  • Highly self-motivated individual willing to hustle and take initiative in a fast-paced environment
  • Punctual self-starter with a strong attention to detail and ability to set priorities while multitasking
  • Outstanding organizational, time management, and communication skills
  • Ability to connect with diverse cultural, social, and educational backgrounds
  • Proficiency in MS Word and Excel; familiarity with Quickbooks a plus
  • Ability to work occasional events outside of standard office hours
SALARY & PERKS
  • $38,000 – $40,000 annual salary (based on experience)
  • 4 weeks of PTO
  • 10.5 paid holidays throughout the year
  • Awesome coworkers who care tremendously about their work, their community, and each other
  • Opportunity to work with passionate small business owners, artists, and non-profits in the heart of Cherokee Street Arts District
  • Satisfaction of working as part of a small, independent team doing cool work and having a positive impact on their community
HOW TO APPLY

Please send your cover letter and résumé via email to info@nebulastl.com. In your cover letter, mention the position you are applying for and tell us why you’d be a good addition to our team, as well as why you are interested in this job and this company specifically. Due to the volume of applications typically received, we may not be able to respond to every application. If you are selected for an interview, we will be in touch by email – no phone calls, please.

ABOUT NEBULA

Nebula provides unconventional workspace for those who want to work inspired. Located on Cherokee Street, Nebula opened in 2010 as the first coworking space in St. Louis, providing workspace for independent contractors, small businesses, non-profits, and creative professionals looking for a place to build, create, develop, and collaborate.